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Co-experience: user experience as interaction
KATJA BATTARBEE* and ILPO KOSKINEN
This paper reviews various existing
approaches to understanding user experience and describes three main
approaches and their differences. A missing perspective is noted in all three:
their focus is on only the individual having the experience and neglects the
kinds of experiences that are created together with others. To address this, a
new elaboration called co-experience is presented. It builds on an existing
approach but borrows from symbolic interactionism to create a more
inclusive interactionist framework for thinking about user experiences. Data
from a study on mobile multimedia messaging are used to illustrate and
discuss the framework.
PDF: file:///Users/tomhomans/Downloads/co-experience.pdf
The Graphic Thing
Ambiguity, Dysfunction, and
Excess in Designed Objects
In what ways do we experience
“thingness” in graphic design objects,
and how does this relate to issues of
materiality and transparency in graphic communication? In this article, I mobilize concepts
from cognitive linguistics to explain how our
apperception of objects can be subverted through
design strategies such as exaggerating the physical
qualities of artifacts or contravening conventions.
I will use examples of graphic design to illustrate
how these strategies can, at some level, disrupt
our understanding of graphic objects by evoking
experiences of things that demand additional
cognitive processing before being fully assimilated
into our existing understanding.
PDF: file:///Users/tomhomans/Downloads/The%20graphic%20thing.pdf
The Influence of
Designers’ Cultural
Differences on the
Empathic Accuracy of
User Understanding
Given the global
market and the resulting ubiquity of cross-cultural
design, to improve user experience, designers should
accurately understand users from different cultures.
The extent to which designers can empathize and
understand users from different cultures is an under
researched topic. This paper combines Empathic
Accuracy Rating with a user experience survey to
measure the empathic accuracy of 12 designers trying to understand the experience of users from different
cultural backgrounds.
PDF: file:///Users/tomhomans/Downloads/The%20Influence%20of%20Designers%20Cultural%20Differences%20on%20the%20Empathic%20Accuracy%20of%20User%20Understanding%20(1).pdf
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